The manual, in full, without signing in.

Signing inThree things: the hotel ID, your email address and your password. Finding your way aroundEvery screen hangs off the Menu button in the top right corner. The operating date, and why it is not todayEach hotel runs on its own business date, which only moves when the night audit is run. Setting or changing your passwordNobody at Asar chooses your password. New accounts arrive as a one-time link. When something is wrong, what to send usFour things turn a support call into a fix: the hotel ID, the screen, the exact sentence and the time.

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.

Checking a guest inRoom, identity, and the folio opens. What stops a check-in and what to do about it. Aadhaar, PAN, passport and Form CWhat identity the law wants, what the system checks, and where Form C is filed. The folioOne guest, one stay, every charge and payment on it — and what its balance means. Posting a chargePost a charge on the folio, choose what it is for, and it lands with your name on it. Taking a paymentTake a payment on the folio: method, amount, reference. It is the reference that saves you later. Splitting a payment across methodsOne settlement, several methods, checked against the folio as one movement. Advances and depositsMoney taken before the charges exist, held against the stay and applied when they do. Voiding a posting, writing off a balanceNothing is deleted. A mistake is reversed with a reason, and both lines stay visible. Checking out, and the tax invoiceSettle the folio, print the invoice, and the room goes dirty for housekeeping. Splitting a stay across several invoicesRoom, food and spa on one bill or three — the guest decides, and you tick the lines. Proforma invoice — a bill before the stayWhat a company needs to raise a purchase order. Not a tax invoice, and it says so. Billing a company: the city ledgerA folio routed to a company instead of collected, and the ageing that follows it. Money owed and open balancesThe list that stops a hotel losing money quietly, and the red dot that counts it.

What the night audit actually doesIt closes the day: posts room and tax, marks no-shows, freezes the figures and moves the date on. Running it, and what stops itThe Night audit tab lists what is in the way. Clear those, then run.

Room statuses, and who changes themVacant-clean, vacant-dirty, occupied, out of order — and what moves a room between them. The housekeeping boardToday, by room: what needs cleaning, who is doing it, and what disagrees with the desk. Guest requests and complaintsRaise it, assign it, resolve it — so a request is a record rather than a memory. Taking a room out of orderOut of order removes a room from availability for a period, with a reason.

Opening and closing a cashier shiftNo shift, no billing. Open one at the start, declare the cash at the end. Punching an orderTable or takeaway, then items. Nothing reaches the kitchen until it is fired. Firing a KOTThe kitchen order ticket. Fire sends the unfired lines to the station that cooks them. Settling a billPrint the bill, take the money, settle. Several methods on one bill are fine. Charging a meal to a roomThe in-house route: the bill lands on the guest folio instead of the drawer. Cancelling an order or a lineBefore firing it is an edit; after firing it is a void, with a reason, on the record. Day end at the outletThe restaurant closes its own day, and it will not close one that has not happened.

Creating an outletAn outlet is one restaurant, bar or room service. It has its own menu, tables, tax and day. The menu: categories, dishes, sizes and pricesBuild the menu yourself. Changing a price is a price change, not a deployment. GST groups, and the restaurant rateTax comes from the group on the dish — and which group is right depends on the rooms. Tables and kitchen stationsTables are where an order sits. Stations are where a KOT prints.

Opening a hotel: the whole thing in orderSix phases from the GST certificate to the first night audit, and what each one needs. Getting the hotel group signed upWhat Asar does, what the hotel does, and why nobody here chooses your password. After the wizard: making the hotel actually readyThe wizard makes a hotel that exists. This is what makes it one that can trade. Setting the restaurant up, in the order it has to be doneGST groups and stations before dishes, dishes before tables. Backwards means rebuilding the menu. The first real dayOne booking end to end before you rely on it, then the three daily habits. The month after openingFour things to read on a schedule, and the one that changes on its own. Adding a hotel: the five stepsOne wizard, five steps, and the hotel exists. Everything after it is adjustable. Room types and real room numbersThe type sets the price. The numbers are the rooms a guest is actually given. Rates, plans and the cancellation policyA rate per type and date, and the rules that go with selling it. Rates run out — the check that is not about configurationA hotel that was ready in August stops being sellable in February. Load rates further ahead. Going live: the readiness checksEleven or so checks per hotel, and what each one means it cannot do yet. The onboarding boardEvery hotel in the group at once, and what each is still missing. Lists and reasonsEighteen short lists your staff pick from, and why free text was worse.

The roles, and what each can doSix roles. Most support calls are somebody trying something their role forbids. Adding somebody to the teamCreate login, give them a role, and choose which hotels they can see. Which hotels a person seesBy default, all of the group. Grant specific hotels and they see only those. Resetting a passwordAn administrator sets a new one. Nobody can read the old one back. Letting the Asar team inWe cannot enter your account uninvited. Access is granted, time-boxed and logged.

Running a reportPick it, set the hotel and the dates, Run. Export CSV for anything that leaves the building. Which report answers which questionForty reports, grouped by the question somebody actually asked. GST, GSTR-1 and the tax invoiceWhat the system produces, and the two things it does not do. What an auditor will ask forThe six reports that get asked for every time, and what each proves.

It refused. Start here.How to read a refusal, and the three kinds this system gives. That room is already occupied for those datesSomebody else is in it for at least one night of the range. There is no override. The room is vacant-dirtyHousekeeping has not released it. A manager may override, and housekeeping is told. The folio carries an outstanding balanceCheck-out refused because money is owed. Three legitimate answers, all recorded. Cannot amend: minimum stay, maximum stay, closed, stop sellThe dates you asked for hit a restriction on the rate plan. A manager may override. Cannot move, and the administrator overrideRoom moves refuse for four reasons. Two can be overridden and two cannot. The rate comes from somewhere you cannot type overA contract or a channel set this price. That is the system protecting an agreement. A reason is requiredCancellations, voids, comps, overrides and moves all need one, and it comes from a list. Day end will not close the dayEither the day has not happened yet, or a shift is still open. That module is not part of this subscriptionThe hotel group does not hold that module. Only Asar can switch one on. That link is not liveOne sentence for three cases: unknown, already used, and lapsed. Wrong hotel ID, username or passwordOne sentence for all three, and the one people actually get wrong is the hotel ID. The Aadhaar or PAN is not validA format check at the desk, not a lookup against any government service. It needs a company or an agent firstA booking billed to somebody else needs that somebody on file. The dish, category or outlet will not saveEvery one of these is a field the form needs and does not have.