Bookings and the calendar

Changing a booking

Dates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden.

Open the booking and choose Edit booking. Dates, room type, room, guest details, source and rate all change here, and Save changes applies them together.

What can refuse, and why:

"That room is already occupied for those dates" — somebody else is in it. Pick another room, or move the other booking.
"Cannot amend: minimum stay is N nights", maximum stay, closed, stop sell — the extended dates hit a restriction on the rate plan. A manager may override these; the screen offers the override where your role allows it.
Cannot amend on a checked-in booking — a guest in the room limits what may change. Dates forward are fine; the room is a room move, not an amendment.

Changing dates re-prices the stay by default. If the guest was quoted a price, check the folio after saving rather than assuming.

Every amendment is logged with who made it. A stay that has been shortened three times and re-priced twice reads clearly on the booking's own history, which is usually the answer to "the guest says we promised".

More in Bookings and the calendar

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.