Bookings and the calendar

Moving a guest to another room

Drag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones.

Two ways: drag the booking bar to another room on the chart, or open the booking and choose Move room. Both ask for a reason from your hotel's room-move list.

It refuses when:

"... is taken" — the target room is occupied for some of those dates. No override; pick another room.
"... is already in room ..." — you moved it to where it already is.
The room is not clean. Moving a guest into a vacant-dirty room is refused by default; an administrator may override, and housekeeping is told.
The room type is different. Moving down a grade is a downgrade and needs authority; moving up is an upgrade and should be recorded as one — see Upgrades.

Where the refusal ends with "an administrator can override this", the screen offers that override to whoever has the role. Where it does not, there is no override — the answer is a different room.

The move is recorded on the booking, on the room history and on the housekeeping board, so the old room is marked dirty and the new one occupied without anybody telling housekeeping separately.

More in Bookings and the calendar

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.