The whole hotel, on one record. From the front desk to the books.
Check in a guest, post a charge, take a payment, print a GST invoice, fire a KOT, close
the night — and prepare the GST return from the same rows. Built inside a working hotel
group, on the floor, at the desk — not in a product meeting.
Night audit closed02:00 · day rolled, reports mailed
Asar Grand Royale · the chartLive
Occupancy76%
ADR₹5,420
Arrivals today14
In houseDue inOTACorporateGroup
13Hotels running on it today
313Rooms on it, from Delhi to Goa
2,411Rules in the database, not the browser
1Price. Every module included
Tenancy enforced at the rowGST-native: slab, GSTR-1, 3B, 2BOne database, no integrations between modulesRestore drilled: 4 secondsOpen API, webhooks, full exportOne price per room, no add-ons
What is live, said plainly. The front desk, folio and GST invoicing, corporate
receivables, housekeeping in nine stages, restaurant POS, banquets, the night audit, central
reservations, the CRM, the AxisRooms channel manager, the booking page with Razorpay and
PhonePe, and the books through to a prepared GSTR-1 run today in thirteen of our own hotels. The
offline client, the WhatsApp API sender and e-invoice certification are still being built.
Every claim on this site carries a
Live,
In build or
Roadmap label, so you can plan against it.
Who it is for
Four shapes of business. One system.
Each sees only the screens it needs and pays only for what it runs.
Most hotels run a PMS, a separate POS, a spreadsheet for corporate rates and a WhatsApp
group for housekeeping. Every join between them is a place figures stop agreeing. In Asar
the restaurant bill, the room charge, the corporate invoice and the night audit are the
same ledger.
Six departments, one set of numbers. Nothing is re-keyed anywhere.
A restaurant bill posts to the room in one action — with the guest name checked against the room, so it cannot land on the wrong stay.
Nothing is edited in place. A void is a new entry reversing the old one, and the original stays on the bill. That is what makes an audit possible.
Every record carries who, when and from which device — and whether that device was online or offline at the time.
A report and an invoice cannot disagree, because the report is computed from the same ledger the invoice was printed from.
What a hotel actually touches — from the front desk to the books.
Twenty modules in one product, and every picture is the running product, not a mockup.
There is no per-module price list, and no module you discover is extra after signing.
Live
The chart & reservations
Rooms down, nights across, three weeks at a time. Drag to move a guest, pull the edge to extend, right-click a room to book or block it. Quote and book are one call, so nothing can disagree.
Live
Front desk
Walk-in on one screen including the ID. Registration card from the booking. Check-out that ends in a GST invoice with a QR anyone can verify — and a small balance waived at the door as a recorded allowance.
Live
Folio & cashiering
Charges, payments, split tender, routing, refunds that name the payment they return, credit and debit notes, cashier shifts counted by denomination. A void is a new line; the original stays.
Live
Corporate & receivables
Group over branches, because the branch has the GSTIN. Credit pools with sub-limits, contracted rates that inherit, statements and ageing — and since September a real AR ledger with receipts, TDS withheld and reminders.
Live
Restaurant & bar POS
Tables, menu and the open order on one screen; KOTs per station; per-channel prices the restaurant keeps itself; each outlet closing its own day; the kitchen's stock valued at landed cost. Sells alone to a restaurant with no rooms.
Live
Housekeeping
Nine stages, all live: the attendant's phone with a PIN, rules that decide each room's clean, scored inspections, the store and minibar, faults with an SLA, people and shifts, a floor map, sixty-three daily KPIs and a manpower forecast.
Live
Banquets & events
Halls that sell by the hour and block the ballroom they are part of. The diary, the banquet event order, pax on guarantee or actual, deposits onto the same folio as the rooms, a P&L per event.
Live
Night audit
One transaction: post every room and its tax, price every no-show, roll the date, lock the day. Runs itself after 5 am in each hotel's own timezone; refuses rather than guesses; reversible; cannot post a night twice.
Live
Rates, seasons & restrictions
Rate plans and meal plans; derived rates as one number plus gaps; seasons materialised into the daily sheet; minimum and maximum stay, closed to arrival and departure, stop-sell; whole rupees by rule; the hotel sets its own price.
Live
Central reservations
One desk that sees what every hotel in the group can sell, priced through the same quote the desk uses, and books into any of them. The group forward, hotel by hotel, day by day.
Live
Guest & trade CRM
Everybody the group has ever taken a booking for, with what they have spent beside the name. Enquiries on a board, one timeline, segments and outreach with do-not-email absolute. No second copy of a person.
Live
Channel manager
Rates, inventory and restrictions out to AxisRooms; bookings, modifications and cancellations back in and on the chart in the same request. Every call recorded whole. 371 OTA bookings delivered this way between 8 September and 1 October.
Live
Direct booking & payments
Your own booking page, on your own domain, on your own rates, no commission. Razorpay and PhonePe. A payment link a guest settles from before they arrive, receipted to the folio.
Live
The books
A double-entry ledger per legal entity, posted by the night audit and every document. Vendor bills with TDS, payment runs with two signatures, bank statements matched, gateway and OTA payouts reconciled, fixed assets under both books.
Live
GST filing & TDS returns
GSTR-1 and 3B prepared from the documents and frozen per period; GSTR-2B imported and matched; 26Q and 16A; e-invoice queue built and awaiting sandbox certification.
Live
Connectors & API
Tally, Zoho Books, QuickBooks, Xero and CSV as batches with a control total and a versioned account map. Signed webhooks out; keyed doors in; a documented API in the manual.
Live
Reports
118 in the catalogue, every one computed from the same ledger the folio uses. By email on a schedule. The ones that cannot be produced from live data say so instead of returning an empty page.
Live
The manual, inside
267 topics written as the product was built and versioned with it. Press ? on any screen; paste the sentence it refused with and the search finds the page. Published to the web too.
Live
Users, roles & permissions
Eight roles over seventy-seven capabilities, enforced on every route and in the database. One login, several hotels, different roles. Two-person rules where money moves. Support access granted by you, time-boxed, logged.
Live
Guest messaging
Templates in the hotel's voice; an outbox that records every message that should have gone. Confirmations, payment links and scheduled reports by email today from your own domain; WhatsApp click-to-chat now, the API sender when your Meta account exists.
In build
Offline & LAN mode
The sync engine, the conflict rules and per-device invoice ranges are built and tested. The client that runs on the front desk machine is what remains.
Every picture is the product, taken this week by a script that drives a demo hotel with
sixty nights of trading in a real browser — and fails rather than guesses when a screen
has moved. Click any of them.
Folio & cashiering · live
The money, in one place, and never quietly rewritten.
Every charge, every payment, every correction sits on one bill the cashier can read
aloud to a guest. A ₹5,000 balance settled as ₹2,000 cash and ₹3,000 card is a single
action — and if the card is refused, neither half survives to be unpicked later.
Split the bill by charge type, by percentage or by nights; route the room to the company and the extras to the guest.
Discounts enforced against the role's ceiling, not the operator's judgement — over the limit asks for a manager on the same screen.
Cashier shift opened and closed with a denomination count, so the variance is stated rather than absorbed.
Folio ASRGOA-FA000112 · Room 301 · Kapoor
Room charge — Suite08 Aug · BAR CP · GST 18%₹8,260
Spice Route — dinnerKOT 4412 · posted from POS₹2,140
Laundryvoided — wrong room · Ravi₹480
Payment — Cashdrawer · split 1 of 2− ₹2,000
Payment — CardHDFC 4411 · split 2 of 2− ₹3,000
Balance₹5,400
₹5,000 taken as Cash ₹2,000 + Card ₹3,000. ₹5,400 still outstanding.
One bill, two tenders, one transaction — and a voided line still visible.
The hard problem
A cloud PMS dies with the line. A desktop PMS is not really cloud.
We are building the third answer: the cloud product, with a local database on every
device and a machine at the property that keeps the building talking to itself.
The building keeps running. The queue drains the moment the line comes back.
Invoice numbers pre-allocated per device, so two desks billing during an outage cannot produce the same GST invoice number. Proven at 4,000 references across two devices, zero collisions.
Conflict rules per entity — room status is last-writer-wins, folio postings merge and never overwrite. Anything genuinely ambiguous is raised for a person instead of guessed.
Queued and fired on reconnect — OTA updates, online payments, WhatsApp and e-invoice IRN generation.
Namaste Shabnam,
Your booking at ASAR Goa is confirmed.
Booking: ASRGOA-000020
Stay: 14 Aug to 17 Aug (3 nights)
Room: Deluxe
Total: ₹10,800
Check-in from 2:00 pm, check-out by 11:00 am.10:42 ✓✓
Thank you! Can we get an early check-in?10:44
We are holding a Deluxe for you until 6:00 pm today.
Secure it here: pms.theorionhotels.com/pay10:45 ✓✓
The hotel's own words, with this booking's dates, room and balance filled in.
Guest messaging · email live, WhatsApp API in build
The guest journey lives where the guest already is.
Templates in your voice, not ours. An outbox that records every message that should have
gone — what it said, who it was for, whether it went and who sent it. A guest saying
"nobody told me" is answerable from a record.
Indian mobiles arrive as 98765 43210, +91-9876543210 and 09876543210. They are normalised to the one shape WhatsApp accepts.
A message with something missing — no number, or a payment link that does not exist yet — is held back and reported, not sent half-written.
Until your WhatsApp Business account is approved, the desk sends from the phone on the counter and the send is still recorded.
Confirmations, payment links and scheduled reports go by email today from the hotel's
own verified domain. The WhatsApp API sender reads the same outbox and needs your Meta
business account — that one is yours to hold, not ours to assume.
India, properly
GST on a hotel room is not a percentage. It is a rule.
The slab depends on the tariff you actually declared for that night — so a rate change
mid-stay changes the tax for the nights after it and not the ones before. Asar computes
it. Nobody at the desk has to know it.
Peak nights cross the boundary; the slab follows the tariff, night by night.
Live
The slab switches itself
Derived from the declared tariff on the night being charged. No table for the
receptionist to remember, and no wrong invoice to reissue.
Live
B2B invoices carry the right GSTIN
Held on the company branch, because that is the entity registered — and
the branch is what decides whose GSTIN prints.
GSTR-1 and 3B, prepared from the documents
Every closed folio, settled bill and note, one row per rate, classified and split.
Frozen per period, JSON for the offline tool, filed with the ARN — and Form C from
what was captured at check-in.
Built · awaiting sandbox
e-Invoice IRN & QR
A queue by trigger for B2B invoices, the IRP payload, GSP credentials encrypted, IRN
and QR on the invoice, cancel within 24 hours. Certified against a live sandbox it is
not yet.
Restaurant & bar · live
Built in, not bolted on.
The restaurant, the bar, room service and the spa run on the same database as the rooms.
That is why a bill posts to a room in one action and shows on the folio immediately —
and why the day's food revenue is in the manager flash without an export.
KOT routed to kitchen, bar or bakery; modify and cancel with a reason and a reprint, because the kitchen has already started.
Per-channel pricing and day-part scheduling — a dish costs one thing at the table and another on room service.
Recipe-based stock deduction, low-stock alerts, purchase orders and vendor payables.
Each outlet closes its own business date — a rooftop bar shutting at 3am and a café shutting at 4pm cannot share one day.
KOT 4412 · Spice Route · Table 7
KITCHEN
09 Aug 2026 · 20:41 · Steward: Ravi
Goan fish curryless spicy2
Prawn balchão1
Neer dosahalf plate3
Kingfisher — to BARrouted to the bar station2
Settlement: post to Room 301 — verified against
Kapoor, in house.
One ticket, two stations, and a bill that lands on the right stay.
One hotel and forty hotels are the same product, at different depths.
One hotel, or forty
Multi-property is native, not an upgrade tier.
Because the tenancy is built in at the bottom, a single hotel is not carrying a chain's
complexity on screen, and a chain is not reconciling forty separate installations at
month end.
One login, different roles at different properties. Central guest profile and blacklist across the group.
A corporate contract is scoped to the properties it covers — a chain deal and a single-hotel deal are the same object.
One hotel's data is unreachable from another's session — enforced below the application, so a bug in a screen cannot leak it.
Choosing between them
Where we are different, and where we are behind.
The established Indian cloud products are mature and broad. Here is an honest read of
the trade — including the rows where they still win today.
What matters
Typical cloud PMS
Typical desktop PMS
Asar
POS in the same ledger
Usually a separate module or product
Separate
Same database, posts to the room in one action
The books
Export to Tally
Export to Tally
Ledger, payables, bank, GST filing and fixed assets inside — and a Tally export for the accountant who wants one
Corporate: group over branches
One flat company record
One flat company record
Group + branch, each with its own GSTIN and sub-limit; a real receivables ledger behind it
GST slab on declared tariff
Usually
Often manual
Computed per night; GSTR-1 and 3B prepared from the documents
Housekeeping
A status board
A status board
The attendant's phone, inspections, the store, rules, people, forecast
Central reservations & CRM
Separate products, separate guest records
Rare
One desk over every hotel; a CRM that holds no second copy of a person
OTA connectivity
Built in, many channels
Usually third-party
Through AxisRoomsLive — Booking.com, MakeMyTrip, Agoda, Expedia and more arriving
Booking engine on your own site
Included, mature
Add-on
Ours, on your domain, Razorpay and PhonePe, no commission
e-Invoice IRN
Usually
Often add-on
BuiltAwaiting sandbox
Works with the internet down
Screen stops
Yes, but not cloud
Cloud + local + LANIn build
Custom report builder
Fixed report menu
Fixed report menu
118 reports todayBuilder on roadmap
Pricing model
Per module, per add-on
Licence + AMC
One price per room, per month
Your data leaves when you want
Export on request
It is your machine
Open documented API, webhooks, warehouse CSV, no lock-in
The contract
"Easy to use" is not something you can hold us to. These are.
Every screen is measured against these before it ships. A receptionist should be
trainable in half a day.
3 clicks
New reservation, empty screen to confirmed — under 30 seconds.
1 screen
Walk-in check-in including the ID — under 60 seconds.
2 clicks
Check-out with a GST invoice in the guest's hand.
1 click
Night audit — or set a time and it runs itself.
2 levels
The deepest navigation anywhere in the product.
Every list
Search, filter, choose columns, export — always, no exceptions.
Half a day
To train a receptionist, with error messages in plain language.
Undo
Wherever possible, instead of a frightening confirmation box.
Why we built it
Most hotel software is written by people who have never worked a night shift.
We run twenty properties. We know what it is like when the booking screen takes nine
clicks, when the rate calendar fights you at season change, and when a receptionist keeps
a paper register because the software cannot be trusted at 3am.
So we built our own. Our properties are the first users of everything we ship — when it
breaks, it breaks for us first, in front of our own guests. That turns out to be a very
effective quality process.
“More Comfortable. More Classy.”
The promise our hotels make to guests — and the standard we hold the software to.
Where it goes next
The order we built in, and what is left.
Published because you should be able to plan against it — and hold us to it.
Operational core — done, August
Reservations, holds with a guest payment link, front desk, folio and cashiering with
split tender, corporate city ledger, group bookings, upgrades, restaurant POS with
per-outlet day-end, night audit, and the lists the hotel keeps itself.
The group — done, September
Central reservations over every hotel, the guest and trade CRM, the AxisRooms channel
manager with bookings applied in the same request, the hotel's own booking page with
Razorpay and PhonePe, and the night audit running itself per hotel, per timezone.
Housekeeping in nine stages — done, September
The room's story, the rules, inspections, the store, maintenance and lost-and-found,
people and shifts, guest requests, the dashboard and floor map, the forecast. All nine
live on 15 September.
The books — done, September
General ledger, receivables, payables and TDS, bank and reconciliation, GST filing and
TDS returns, connectors to Tally, Zoho and QuickBooks, cost of sales, fixed assets,
period close and approvals, budgets and USALI reporting, group consolidation.
The group moves in — done, late September
Eleven hotels moved from eZee in one evening on 26 September, with their rooms, a price
for every date a year ahead and 318 future bookings. Per-night prices, day-use rooms,
the Today screen, the phone layout on every screen, and logins built as jobs with hotel
and cluster administrators.
Now — the rest of the group, and the certifications
The remaining Orion hotels and their history from eZee's reports; channel links for the
hotels that moved; e-invoice against a live GSP sandbox; reading a photographed bill
into the day book; HR records under payroll.
Next — WhatsApp sending, and the offline client
Connect the API sender to the outbox that already exists. Then the edge application
that makes the offline engine visible to a receptionist, and LAN mode.
Later — guest portal, door locks, aggregators
Real modules, deliberately deferred. Each waits on a counterparty's account or on a
customer who needs it, and none is needed to run rooms, F&B and the books.
Proof, not testimonials
We have one customer, and it is us — thirteen hotels of it. So here are measurements instead of quotes.
Every number below was taken from the live system or a drill somebody ran, and each says
when.
11 in one eveningHotels moved from eZee, 26 September
Their rooms with their real numbers, a price for every date to September 2027, and 318 future bookings, each carrying its eZee reference so nothing is loaded twice.
371OTA bookings through AxisRooms, 8 Sep – 1 Oct
Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia and Cleartrip, each on the chart in the same request that delivered it.
Every day since 2 SepThe night audit has rolled the live hotels' days by itself
At the hour each hotel chose, in its own timezone, with nobody watching, refusing rather than guessing where a person should decide.
6,930Corporate accounts loaded for one customer
From their spreadsheet, in an afternoon, on 13 September — each a group over branches with its own GSTIN.
4 sEncrypted backup restored and verified
Decrypt, restore into a scratch database, compare eight tables and the function count against live. Drilled, not assumed.
270Test suites that roll back
Run against a restored copy of production before anything reaches it. On the first honest evening they stopped four defects at the door.
4,000 / 0References issued across two devices, collisions
Per-device number blocks are what make an offline-issued invoice number safe by construction.
2,411Database functions carrying the rules
Whether a room can be sold or a bill closed is decided once, by code every screen calls — not in a browser that can be argued with.
24Screenshots on this site that are the product
Captured by a script that fails rather than guesses when a screen has moved, so a picture cannot quietly drift from the software it sells.
267Help topics, versioned with the code
Every topic is a migration, reviewed like everything else, and published to the web from the same rows the product reads.
9 of 9Housekeeping stages live, 15 September
Written against a 970-line requirement list in one day, each stage trialled on a restored copy before it went on.
Before you ask
Straight answers.
Can I run my hotel on this today?
Yes. Reservations, the front desk, folio and GST invoicing, corporate receivables,
housekeeping, the restaurant, banquets, the night audit, central reservations, the CRM,
the booking page with Razorpay and PhonePe, and the books through to a prepared GSTR-1
are live and running in thirteen of our own hotels. What you would not get today is the offline
client, e-invoice IRNs signed by a certified GSP, or a WhatsApp API sender. If any of those is the reason
you are switching, we will say so at the demo rather than after.
Does it connect to MakeMyTrip, Booking.com and Agoda?
Through AxisRooms. We built a two-way integration with them rather than a channel
manager of our own — they already maintain those connections, and a dozen fragile OTA
integrations is not where a hotel gets value from us. Rates, inventory and restrictions
go out; bookings, modifications and cancellations come in and land on the chart in the
same request.
Where it stands: live. Bookings from Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia and Cleartrip have arrived through it since 8 September — 371 of them by 1 October, each on the chart in the same request. Hotels we moved from eZee are linked one at a time, after go-live. If you already run AxisRooms, that stays exactly
as it is and we plug into it.
Does it do my accounts, or do I still need Tally?
Both answers are available. The books are inside the PMS — a double-entry ledger per
legal entity, posted by the night audit and by every document; vendor bills with TDS;
bank statements matched; GSTR-1 and 3B prepared from the documents themselves; fixed
assets under both the Companies Act and Income-tax books. If your accountant lives in
Tally, Zoho Books or QuickBooks, the same journals export there as batches with a
control total. Period close with approvals, budgets and group consolidation are live too.
Is the offline mode available?
Not yet, and we mark it that way everywhere. The engine underneath — sync, conflict
rules, per-device invoice number ranges — is built and tested. The client that runs on
the front desk machine is what remains, and it is the largest single piece of work in
the project.
How is a restaurant priced if it has no rooms?
As a restaurant. A standalone outlet with no hotel attached runs on the same system, and
you are not sold a hotel PMS you will never open.
What happens to my data if we leave?
You take it. Full export of guests and transactions in an open format, plus a documented
REST API you can pull from at any time. We would rather earn the renewal than hold the
data hostage — and we say so in writing.
Who is actually behind this?
The Orion Group of Hotels — a mid-segment group operating 20 properties and 509 rooms
across Delhi, Mumbai, Goa, Varanasi and Lucknow under the ASAR brand. The product was
built for our own operations first, thirteen of our hotels run on it today, and they are
still the first to get every release.
We are on eZee. How hard is it to move?
We have done it eleven times in one evening. Your rooms come across with their real
numbers, every rate plan with a price for every date a year ahead, and your future
bookings with their eZee reference on each. What eZee's interface does not give is past
history; that comes from its report exports. You keep running eZee until the day you
switch, and channel links move one hotel at a time after go-live.
How long does it take to go live?
A day with us: room types, counts, tariff, tax group and the first business date, with
your room list and corporate accounts read from Excel — one loaded 6,930
corporate accounts in an afternoon — or read straight from eZee. There is no self-serve signup yet, and we would
rather be measured against that day than describe it, so ask at the demo how the last
one actually went.
See it on real data, in thirty minutes.
Screen shared, a live property, and a straight answer about anything that is not built
yet. No sales team — you will speak to someone who works on it.
