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The front desk

Checking out, and the tax invoice

Settle the folio, print the invoice, and the room goes dirty for housekeeping.

Open the booking, check the folio, take what is owed, and choose Check out.

What it refuses, and what to do:

An outstanding balance. Collect it, or route it to the city ledger against a company with credit, or write it off with a reason and a manager's authority. The screen offers the override where your role allows it — using it on a walk-in guest is how a hotel loses money quietly, so it asks.
A guest still in house on a shared folio — settle or split the folio first.

Then:

Print tax invoice produces the GST invoice with the hotel's GSTIN, the guest's if given, the place of supply and the tax split. A company guest needs their GSTIN before the invoice is raised; adding it afterwards means cancelling and re-raising.
The room becomes vacant-dirty and appears on the housekeeping board without anybody telling them.
The stay closes and moves to history, where it stays for the reports and the guest's record.

More in The front desk

Checking a guest inRoom, identity, and the folio opens. What stops a check-in and what to do about it. Aadhaar, PAN, passport and Form CWhat identity the law wants, what the system checks, and where Form C is filed. The folioOne guest, one stay, every charge and payment on it — and what its balance means. Posting a chargePost a charge on the folio, choose what it is for, and it lands with your name on it. Taking a paymentTake a payment on the folio: method, amount, reference. It is the reference that saves you later. Splitting a payment across methodsOne settlement, several methods, checked against the folio as one movement. Advances and depositsMoney taken before the charges exist, held against the stay and applied when they do. Voiding a posting, writing off a balanceNothing is deleted. A mistake is reversed with a reason, and both lines stay visible. Splitting a stay across several invoicesRoom, food and spa on one bill or three — the guest decides, and you tick the lines. Proforma invoice — a bill before the stayWhat a company needs to raise a purchase order. Not a tax invoice, and it says so. Billing a company: the city ledgerA folio routed to a company instead of collected, and the ageing that follows it. Money owed and open balancesThe list that stops a hotel losing money quietly, and the red dot that counts it.