What the channel manager does

AxisRooms carries the OTAs. We send it rates and availability; it sends us bookings.

We do not connect to Booking.com, MakeMyTrip or Agoda directly. AxisRooms does, and we connect to AxisRooms. They carry the OTAs; we carry the stay, the folio and the ledger.

What flows outward, automatically:

• Availability, whenever anything changes what there is to sell — a booking made, amended or cancelled, a room added or taken out of order.
• Rates and restrictions, whenever a price changes.

You do not press anything. A change at the desk queues a push, and it goes within about two minutes. Once a day the whole year ahead is re-sent, so that any drift lasts hours rather than for ever.

Availability sent is always the real number. It is calculated the same way the booking chart is, so an OTA can never be told about a room the hotel does not have.