Housekeeping and guest service
Room status, the board, and requests
Room statuses, and who changes themVacant-clean, vacant-dirty, occupied, out of order — and what moves a room between them.
The housekeeping boardToday, by room: what needs cleaning, who is doing it, and what disagrees with the desk.
Guest requests and complaintsRaise it, assign it, resolve it — so a request is a record rather than a memory.
Taking a room out of orderOut of order removes a room from availability for a period, with a reason.