Housekeeping and guest service

The inspection

A supervisor scores the cleaned room line by line; a pass makes it ready, a fail makes the re-clean by itself.

When a room is Cleaned, a supervisor taps Inspect on its card. The sheet is the hotel's inspection template — the built-in one has ten lines: bed, bathroom, floor, dusting, linen, amenities, smell, maintenance, pest, presentation — and each line is scored 0 to 5. Lines have weights; the bathroom and the bed count double. The overall is out of 100.

The inspection sheet on the phone: a score per line, critical lines marked, the running total and the verdict.

Do this

On a cleaned room press *Inspect* (ringed). Score each line 0–5; a critical line at 2 or under fails the room whatever the total.
The running total and the verdict update as you score.
A fail sends the room back to dirty and makes a re-clean visit for the same attendant; a pass marks the room ready.

Pass or fail. The room passes when the overall is at or above the hotel's pass mark (80 by default, under *Housekeeping setup → Settings*) and no critical line — bathroom, smell, pest on the built-in sheet — scored 2 or under. A pass makes the room Ready at once. A fail sends it back to dirty, creates a re-clean visit for the same attendant with what failed written on it, and that visit is inspected again when it is done. A room that failed a critical line cannot be passed by anyone until it is re-cleaned and passes.

Turn the gate on. By default a supervisor's word still makes a room ready (stage 1) and an inspection is something they may also do. *Housekeeping setup → Settings → Every room is inspected before it is ready* makes every visit stop at Inspection pending until a sheet is scored. *A failed inspection needs a photograph* refuses a fail without a picture of what failed.

Which rooms to look at. The To inspect chip lists today's picks: every VIP room, every room with an open complaint, all of a new attendant's rooms (their first 30 days), half of a poor performer's, and a fifth of the rest — each percentage is the hotel's, under Settings. The draw is fixed: a room picked stays picked. A supervisor may inspect any other cleaned room too.

Every score is on the story, and every inspector's name.

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