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Setting a hotel up

Getting the hotel group signed up

What Asar does, what the hotel does, and why nobody here chooses your password.

A hotel group is the customer; a hotel is a property under it. Even a single independent hotel is a group of one — that is what the hotel ID names, and it is what everybody types to sign in.

What happens, in order

  1. Asar signs the group up. Platform → Sign up a hotel group. It asks for the group's name and the administrator's email address and nothing else.
  2. The account exists immediately and is issued a hotel ID. An invitation is emailed to the administrator, and the same link is shown on screen in case somebody would rather send it by hand.
  3. The administrator sets their own password from that link. It works once and lapses after seven days.
  4. They sign in with the hotel ID, their email and that password.

Nobody at Asar chooses a password, and nobody can read one back — they are stored as bcrypt hashes.

If the link is lost or lapses, ask for a new one. Re-sending issues a fresh link and kills the old one; the old token cannot be recovered by anybody, including us.

There are no hotels yet at this point, so the calendar is empty. That is correct — the next thing is Adding a hotel.

More in Setting a hotel up

Opening a hotel: the whole thing in orderSix phases from the GST certificate to the first night audit, and what each one needs. After the wizard: making the hotel actually readyThe wizard makes a hotel that exists. This is what makes it one that can trade. Setting the restaurant up, in the order it has to be doneGST groups and stations before dishes, dishes before tables. Backwards means rebuilding the menu. The first real dayOne booking end to end before you rely on it, then the three daily habits. The month after openingFour things to read on a schedule, and the one that changes on its own. Adding a hotel: the five stepsOne wizard, five steps, and the hotel exists. Everything after it is adjustable. Room types and real room numbersThe type sets the price. The numbers are the rooms a guest is actually given. Rates, plans and the cancellation policyA rate per type and date, and the rules that go with selling it. Rates run out — the check that is not about configurationA hotel that was ready in August stops being sellable in February. Load rates further ahead. Going live: the readiness checksEleven or so checks per hotel, and what each one means it cannot do yet. The onboarding boardEvery hotel in the group at once, and what each is still missing. Lists and reasonsEighteen short lists your staff pick from, and why free text was worse.