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Housekeeping and guest service

Rooms out of order, and for how long

Give an out-of-order room a date range. A room with no end date is out for ever.

Taking a room out of order removes it from availability so it cannot be sold — for maintenance, deep cleaning, or damage.

The Rooms screen: a room chosen, and the dates it is closed for.
The Rooms screen: a room chosen, and the dates it is closed for.

Do this

  1. Open Rooms on the menu and press the room number.
  2. First night it is closed.
  3. Last night. The room comes back on sale the morning after, on its own.
  4. Why — "bathroom retiling". It is shown on the chart and the sheet.
  5. Close. On a room already closed the same place shows Open it again.

Closing is not the same as taking out of order. Closed is for known dates and ends by itself; out of order is until somebody clears it.

Always give it a date range. A room marked out of order with no end date stays out of order indefinitely, and a hotel quietly loses inventory nobody is looking for.

Two things worth knowing:

When the work finishes early, clear the dates rather than waiting — that room goes back on sale immediately, including online.

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