Housekeeping and guest service

Rooms out of order, and for how long

Give an out-of-order room a date range. A room with no end date is out for ever.

Taking a room out of order removes it from availability so it cannot be sold — for maintenance, deep cleaning, or damage.

Always give it a date range. A room marked out of order with no end date stays out of order indefinitely, and a hotel quietly loses inventory nobody is looking for.

Two things worth knowing:

A room out of order next week is still sellable this week. The dates are respected, not just the flag.
Out-of-order rooms are excluded from what is sent to the OTAs, so the channel cannot sell one either.

When the work finishes early, clear the dates rather than waiting — that room goes back on sale immediately, including online.

More in Housekeeping and guest service

Room statuses, and who changes themVacant-clean, vacant-dirty, occupied, out of order — and what moves a room between them. The housekeeping boardToday, by room: what needs cleaning, who is doing it, and what disagrees with the desk. Guest requests and complaintsRaise it, assign it, resolve it — so a request is a record rather than a memory. Taking a room out of orderOut of order removes a room from availability for a period, with a reason. When housekeeping and the front desk disagreeThe discrepancy report lists rooms where the two views differ. Check those rooms first.