Housekeeping and guest service

Not done, and why

Every round missed, room visit left undone and scheduled job past its date — whose it was, and the reason.

*Housekeeping desk → Not done* is one register of everything that was owed and not done in time:

| What | When it is written | |---|---| | A public-area round | its window passed and nobody had started it | | A room visit | it was still open when the night audit closed its day (once the hotel's housekeeping team is set up on *Housekeeping people*) | | A scheduled job | an engineering ticket from a schedule passed its deadline |

Each row names whose it was and when it was due. The owner, anyone on the floor or a supervisor says why, choosing from the hotel's reasons — guest in the room, do not disturb, guest refused, area in use, short of staff, pulled to a more urgent job, no supplies, machine broken, no key, waiting for parts, vendor did not come, forgotten, or *Other* with words. Once a reason is given only a supervisor changes it, and the room's or area's story keeps both. If the work is done afterwards the row says done late.

At the top, the summary for the period counts by reason, by person, by kind and by area — which is how the manager sees that the third-floor washroom is missed every evening because the evening shift is one short, not because of who is on it.

The hotel adds its own reasons under the same tab. The executive is told at the start of each day how many things from the past week nobody has explained.

More in Housekeeping and guest service

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