Housekeeping and guest service

Who cleans well

Rooms, minutes against target, inspection scores, fail rate, re-cleans, complaints — per attendant, for any period — and the lines each one keeps failing.

*Housekeeping setup → Performance* reads the story for a period, per attendant: rooms assigned and completed, checkouts and stay-overs, average minutes (and by kind), how often they finished within target, inspections, average score, fail rate, re-cleans, complaints raised on their rooms, DND and refusals on their rooms, days worked.

Housekeeping setup, Performance: each attendant''s rooms, minutes, target, score, fails and re-cleans over the period.

Do this

Pick the period; the table (ringed) is one row per attendant.
Tap a name for training hints — the lines they score low on and the required lines they leave unticked.
Below, the hotel's most-failed lines over the period.

What keeps failing — tap a name for the inspection lines they scored 2 or under most often and the required checklist lines they most often left unticked. That list is the training recommendation: it names the thing to show them.

The hotel's most-failed lines over the period sit under the table, critical ones marked — the line every attendant misses is a standard to fix, not a person.

Nothing here is kept in a counter; every number is computed from the story when the page is opened, so it cannot drift from what happened.

More in Housekeeping and guest service

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Damage and missing itemsReported with a photograph and a value, verified by a supervisor, approved by a manager, charged to the folio. Equipment and its service historyEvery AC, geyser, sofa and pump, in its room, with when it was last serviced and when it is next owed. Faults, and the recheckOne tap from the room raises the ticket; engineering fixes it; housekeeping rechecks before it closes. Guest requests, and Do Not DisturbTowels, water, a cot, "clean my room now" — each with a clock, an assignee and the guest told; DND with attempts and a threshold. Handover, help, and the day on paperThe going shift writes what is open and the coming one signs; help is asked for from the room; the sheet prints and the reports email themselves. Leakage, fraud, and the investigation queueSix questions asked of the hotel's own history every night; each opens an investigation a manager closes with a finding. 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