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Setting a hotel up

The month after opening

Four things to read on a schedule, and the one that changes on its own.

The Onboarding board, monthly. Every hotel in the group and what each is still missing. Read it for the one check that changes without anybody touching it: how far ahead the rates reach. Extend them well before the warning becomes a booking that will not price.
The Onboarding board, weekly, during an opening. If several properties are being set up at once, it is the list of what is outstanding across all of them, and everything on it links to the screen that fixes it.
City ledger ageing, monthly. Money billed to companies and not yet collected, at 30, 60 and 90 days. It is the one place a hotel's money sits outside the folio, and the one most often forgotten.
Your own house notes. A manager can add the hotel's own pages to this manual — late checkout, the way you do things — and they sit beside ours on the screens you choose.

More in Setting a hotel up

Opening a hotel: the whole thing in orderSix phases from the GST certificate to the first night audit, and what each one needs. Getting the hotel group signed upWhat Asar does, what the hotel does, and why nobody here chooses your password. After the wizard: making the hotel actually readyThe wizard makes a hotel that exists. This is what makes it one that can trade. Setting the restaurant up, in the order it has to be doneGST groups and stations before dishes, dishes before tables. Backwards means rebuilding the menu. The first real dayOne booking end to end before you rely on it, then the three daily habits. Adding a hotel: the five stepsOne wizard, five steps, and the hotel exists. Everything after it is adjustable. Room types and real room numbersThe type sets the price. The numbers are the rooms a guest is actually given. Rates, plans and the cancellation policyA rate per type and date, and the rules that go with selling it. Rates run out — the check that is not about configurationA hotel that was ready in August stops being sellable in February. Load rates further ahead. Going live: the readiness checksEleven or so checks per hotel, and what each one means it cannot do yet. The onboarding boardEvery hotel in the group at once, and what each is still missing. Lists and reasonsEighteen short lists your staff pick from, and why free text was worse.