Book a demo Sign in

Home Features The screens Pricing Help Contact Sign in

When the system refuses

The Aadhaar or PAN is not valid

A format check at the desk, not a lookup against any government service.

The number typed cannot be an Aadhaar or a PAN — wrong length, wrong shape, or it fails the check digit.

This is a format check only. Nothing is verified against UIDAI or the Income Tax department; the system is catching a typo at the desk instead of leaving it for an audit.
Re-read the card. Aadhaar is twelve digits; PAN is five letters, four digits and a letter.
If the guest has neither, use another accepted ID — a passport or a driving licence — rather than typing something that will pass.

For a foreign national the relevant documents are the passport and visa, and without them that guest cannot appear on Form C.

More in When the system refuses

It refused. Start here.How to read a refusal, and the three kinds this system gives. That room is already occupied for those datesSomebody else is in it for at least one night of the range. There is no override. The room is vacant-dirtyHousekeeping has not released it. A manager may override, and housekeeping is told. The folio carries an outstanding balanceCheck-out refused because money is owed. Three legitimate answers, all recorded. Cannot amend: minimum stay, maximum stay, closed, stop sellThe dates you asked for hit a restriction on the rate plan. A manager may override. Cannot move, and the administrator overrideRoom moves refuse for four reasons. Two can be overridden and two cannot. The rate comes from somewhere you cannot type overA contract or a channel set this price. That is the system protecting an agreement. A reason is requiredCancellations, voids, comps, overrides and moves all need one, and it comes from a list. Day end will not close the dayEither the day has not happened yet, or a shift is still open. That module is not part of this subscriptionThe hotel group does not hold that module. Only Asar can switch one on. That link is not liveOne sentence for three cases: unknown, already used, and lapsed. Wrong hotel ID, username or passwordOne sentence for all three, and the one people actually get wrong is the hotel ID. It needs a company or an agent firstA booking billed to somebody else needs that somebody on file. The dish, category or outlet will not saveEvery one of these is a field the form needs and does not have.