Selling online
The channel manager, mapping your rooms to it, and bookings arriving from the OTAs
What the channel manager doesAxisRooms carries the OTAs. We send it rates and availability; it sends us bookings.
Mapping room types and rate plansNothing is sent for anything unmapped. Map the hotel, then each room type and rate plan.
When an OTA booking arrivesIt lands on the chart by itself, at the OTA price. What cannot be applied waits on a list with the reason.
What the channel sent, and what became of itThe CM Log on Operations reads in four tabs — reservations, inventory, rates, cancellation — the bookings the channel delivered and the pushes we sent it, each with its fate. The Channel sync log report is every exchange with AxisRooms, both ways, hotel by hotel.
The revenue engine: a recommended rate with its reasonsEvery night of every room type is scored against what is on the books; the engine proposes a price with the reasons, a manager approves or rejects it, and an approved price goes to the channel manager the same minute.