Bookings that have no room yet

Every live booking with no room number, from any source, is drawn on the chart and listed beside it — and dragged onto a room.

A booking can be taken on a room type alone — by the desk, by the group reservations screen, by the website, or by an OTA when the hotel was full for that type. Until it is given a room number it is not a bar on the chart, and a booking nobody can see is a booking the desk sells again. This happened at Connaught Place on 14 September, and the chart now refuses to let it happen quietly.

Do this

1. The card sits in an amber lane under its room type, across the nights of the stay. Rest on it for the details; click it for the booking.
2. Drag it onto a room row. The row lights green if the room can take the whole stay, red if not.
3. The panel on the right lists the bookings the chart cannot draw — stays arriving after the last column.

Where they appear

• A card in the room type's lane. Under each room type's availability row sits an amber lane, present only when that type has a roomless booking in the window. The card runs across the nights of the stay, white with a dashed edge and the source colour on its left. From two nights it says the state — TODAY, OVERDUE or HOLD — the seller and the nights; from three it says which room of that type could take the whole stay ("105 is free — drop it there") or that none can.
• The panel to the right of the chart, headed **No room yet · beyond this view**, lists the ones the chart cannot draw: stays arriving after the last column. It is hidden when there is nobody to list.

Giving it a room

Drag the card onto a room row. The row lights green or red exactly as it does when you drag a bar, and the strip says *Give room 105*. Drop it, and the Move dialog opens titled Give a room with that room already chosen.

1. The rooms, each with its verdict — *Available*, who is in it and until when, blocked, out of order. Pick one.
2. Reason — recorded against your name.
3. Give room.

Dropping on a room of another type is an upgrade or a downgrade, and the strip says which — *Upgrade to 207 — Deluxe instead of Superior*. The dialog groups the rooms under *upgrade* and *downgrade* and offers the re-price box; leave it unticked to give the room at the price the guest was quoted.

Right-click the card for *Give a room* without dragging; click it for the ordinary booking card; rest on it two seconds for the peek.

A card that says OVERDUE

The guest was due and has no room. Give one now — a walk-in cannot be checked in to a room type — or, if the guest never came, mark the no-show from the booking so the room type goes back on sale and the channel is told.

What it does not do

It does not choose a room for you. A channel booking that arrived while its type was full is placed automatically the moment a room frees; every other roomless booking waits for a person, because which room a guest gets is a decision the desk makes on purpose.