Housekeeping and guest service

Public areas

The lobby, lifts and washrooms cleaned at set times or on a frequency, by a named owner, started and finished by scanning the code on the wall.

Under *Housekeeping desk → Public areas*, list the areas — lobby, corridors, lifts, stairs, public washrooms, restaurant, parking, staff areas — or add the usual set in one tap. Print each area's code (the desk page shows it) and stick it on the wall. Scanning it on the phone starts the round; scanning again (or tapping *Done*) finishes it and writes who cleaned it and when.

The desk's Public areas tab: every area, its timetable, its owner, its state, and the QR code to print.

When an area is cleaned

Each area is cleaned one of two ways:

At set times — type the rounds, like 08:00, 14:00, 20:00. A round counts if it is done inside the window (60 minutes by default) before or after its time; a round done at 07:50 counts for 08:00.
On a frequency — every N minutes, inside the opening hours if you give them (a restaurant open 07:00–23:00 is not owed a round at 03:00).

Whose duty it is

Give each area an owner, and if it changes with the shift, an owner per shift (*Duties* under the area: Morning → Ramesh, Evening → Anita). Ten minutes before a round is due the owner's phone is told. If the owner is marked absent or on leave that day, nobody owns it and the supervisor is told instead.

When it is not done

A round not started by the end of its window is missed: it goes on the *Not done* register with the owner's name, the owner and the supervisor are told, and the next round becomes due — a missed 14:00 does not make 20:00 a miss too. The phone asks the owner why (guest in the area, short of staff, no supplies…). Cleaning it late still counts and the register says *done late*. Somebody who knows in advance they cannot do a round taps Can't do it and gives the reason; that is written down as skipped, not as missed.

The board checks every minute, not only when the night audit runs.

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