The front desk

Splitting a payment across methods

One settlement, several methods, checked against the folio as one movement.

A guest paying ₹8,000 as ₹5,000 on a card and ₹3,000 in cash is one settlement with two tenders, and posting it as two separate payments makes the second one a surprise if the folio moved in between.

Use the split row on the folio: add a line per method with its amount and reference, and post them together.

It refuses when:

"... is more than the ... outstanding on folio ..." — the tenders add up to more than is owed. The folio moved while you were typing, or an amount has a digit too many. Re-read the balance and try again.
"may be split up to N ways" — there is a limit, and it is generous. If you are past it, something else is wrong.
"An advance is not a tender" — an advance already held is applied with Apply the advance, not re-entered as a payment. Entering it twice would show the hotel collecting the money twice.
"no payment method called ..." — the method is not on your hotel's list. Add it in Lists & reasons.

Every tender lands on the tenders report under its own method, which is the entire point.

More in The front desk

Checking a guest inRoom, identity, and the folio opens. What stops a check-in and what to do about it. Aadhaar, PAN, passport and Form CWhat identity the law wants, what the system checks, and where Form C is filed. The folioOne guest, one stay, every charge and payment on it — and what its balance means. Posting a chargePost a charge on the folio, choose what it is for, and it lands with your name on it. Taking a paymentTake a payment on the folio: method, amount, reference. It is the reference that saves you later. Advances and depositsMoney taken before the charges exist, held against the stay and applied when they do. Voiding a posting, writing off a balanceNothing is deleted. A mistake is reversed with a reason, and both lines stay visible. Checking out, and the tax invoiceSettle the folio, print the invoice, and the room goes dirty for housekeeping. Splitting a stay across several invoicesRoom, food and spa on one bill or three — the guest decides, and you tick the lines. Proforma invoice — a bill before the stayWhat a company needs to raise a purchase order. Not a tax invoice, and it says so. Billing a company: the city ledgerA folio routed to a company instead of collected, and the ageing that follows it. Money owed and open balancesThe list that stops a hotel losing money quietly, and the red dot that counts it.