Housekeeping and guest service

Damage and missing items

Reported with a photograph and a value, verified by a supervisor, approved by a manager, charged to the folio.

On a room card, Damage: what was damaged or is missing, a rough value, a photograph. The report goes to the desk page's Damage register with the guest attached.

A supervisor verifies it — chargeable or not, and for how much. A manager approves: if chargeable and the guest is still on an open bill, the folio is charged at once (*Damage — <item>*, with GST) and the story says the guest was informed; if the guest has gone, the desk charges its own way and closes the report here. A charge can be waived with a reason; recovered records what was actually paid.

Report → Verified → Approved → Charged (or Waived) → Closed, each with a name on it.

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