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When the system refuses

The folio carries an outstanding balance

Check-out refused because money is owed. Three legitimate answers, all recorded.

The guest is leaving and the folio is not zero.

Three legitimate answers, in order of preference:

  1. Collect it. Take the payment and check out normally.
  2. Bill it to a company with credit — it moves to the city ledger, and it must be a company already on file.
  3. Write it off with a reason, which needs a manager.

The screen offers an override to whoever has the authority, and it should be the rarest of the four. A check-out overridden past a balance with no folio movement is money the hotel has decided not to chase without saying so — and it lands on the outstanding report either way, where somebody will ask.

More in When the system refuses

It refused. Start here.How to read a refusal, and the three kinds this system gives. That room is already occupied for those datesSomebody else is in it for at least one night of the range. There is no override. The room is vacant-dirtyHousekeeping has not released it. A manager may override, and housekeeping is told. Cannot amend: minimum stay, maximum stay, closed, stop sellThe dates you asked for hit a restriction on the rate plan. A manager may override. Cannot move, and the administrator overrideRoom moves refuse for four reasons. Two can be overridden and two cannot. The rate comes from somewhere you cannot type overA contract or a channel set this price. That is the system protecting an agreement. A reason is requiredCancellations, voids, comps, overrides and moves all need one, and it comes from a list. Day end will not close the dayEither the day has not happened yet, or a shift is still open. That module is not part of this subscriptionThe hotel group does not hold that module. Only Asar can switch one on. That link is not liveOne sentence for three cases: unknown, already used, and lapsed. Wrong hotel ID, username or passwordOne sentence for all three, and the one people actually get wrong is the hotel ID. The Aadhaar or PAN is not validA format check at the desk, not a lookup against any government service. It needs a company or an agent firstA booking billed to somebody else needs that somebody on file. The dish, category or outlet will not saveEvery one of these is a field the form needs and does not have.