Running it, and what stops it
The Night audit tab lists what is in the way. Clear those, then run.
Operations → Night audit. The tab shows the state of the day before it lets you close it.
What typically stands in the way:
- Arrivals not dealt with. A booking arriving today that is neither checked in nor marked no-show. Decide which.
- Departures still in house. A guest whose departure date is today and who has not checked out. Either they left and nobody recorded it, or they are staying and the booking needs extending.
- Open balances that the hotel wants resolved before closing.
- An open cashier shift, where the hotel runs the audit after cashiering.
Then run it. It is one action, it takes a moment, and it is idempotent — running it twice for the same day does not post room charges twice. That was tested deliberately, because the commonest panic on this screen is somebody clicking twice.
If it refuses with a sentence not listed here, copy the sentence and search this manual for it — the refusals are indexed under When the system refuses.