Changing the rate on a booking

Anybody at the desk may name the rate until the guest checks out; after that only an administrator, and it is a tax note. An OTA rate is never changed here.

The rule, in the hotel's own words: *"edit should be available to all till checkout; after checkout only admin."*

| When | Who | What happens | |---|---|---| | Before check-in | anybody at the desk | the booking's rate changes; nothing is billed yet | | In house | an administrator, from Edit (the desk's Edit says *"Guest is in house — only an administrator may change the rate now"*) | the rate applies to the whole stay — nights not yet billed take it through the total, nights already on the bill are voided and re-posted at the new rate | | After check-out | an administrator, with a reason | a credit note (for less) or a debit note (for more), one line per night, posted to the closed bill | | An OTA booking | nobody, ever | the channel has charged the guest; the figure is theirs |

Do this

Open the booking → Edit. (The card's *Change rate* button is being wired up; until it is, Edit is the way.)

1. Per night — type the nightly figure and say whether it is *+ GST* or *GST included*.
2. Reason — from your rate-override list. It is what the rate-override report counts.
3. Save changes. The box above the button shows what the stay was and what it becomes, with GST.

Why an in-house change touches the bill

A guest told at the counter "we will make it ₹4,000 a night" means every night, not "from tonight". A night the audit has already posted is corrected on the bill — the original line, its reversal and the new line all stay readable on one document — rather than the tariff being quietly rewritten underneath it. The guest ledger, the tax report and the printed bill go on agreeing with each other.

Where the new rate crosses the GST slab (₹7,500) the old line is credited in full and the new one debited in full, so each carries its own tax rate.

A second change is fine

It finds the first. What a night is billed at *now* is one question, and the next correction is the difference from that.

What it refuses

• "Guest has checked out — only an administrator may change the rate now." Fetch one. It will ask for a reason, because it is correcting an issued invoice.
• **"The rate on an OTA booking comes from Go-MMT, and cannot be changed in the PMS."** Post an allowance on the folio if something genuinely has to move; the booking's rate stays the channel's.
• "Every night of this stay has already been billed" — there is nothing left for a new rate to apply to. Correct the bill instead.

A room move is not a rate change

Moving a guest to another room without ticking re-price changes no money figure at all, so the OTA rule above does not fire — a Go-MMT guest can be moved out of a faulty room by the desk. Tick re-price and the rules in the table apply.