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Bookings and the calendar

Changing the rate on a booking

Anybody at the desk may name the rate until the guest checks out; after that only an administrator, and it is a tax note. An OTA rate is never changed here.

The rule, in the hotel's own words: *"edit should be available to all till checkout; after checkout only admin."*

| When | Who | What happens | |---|---|---| | Before check-in | anybody at the desk | the booking's rate changes; nothing is billed yet | | In house | an administrator, from Edit (the desk's Edit says *"Guest is in house — only an administrator may change the rate now"*) | the rate applies to the nights you choose — the whole stay, or one period from the card's nights line — nights not yet billed take it through the total, nights already on the bill are voided and re-posted at the new rate | | After check-out | an administrator, with a reason | a credit note (for less) or a debit note (for more), one line per night, posted to the closed bill | | An OTA booking | nobody, ever | the channel has charged the guest; the figure is theirs |

Do this

Open the booking → Edit. Or, on the card, press the nights line — *26 Sep → 28 Sep · ₹3,333 a night · 2 adults* — to change the rate of just those nights.

The Edit booking dialog, the Rate section: per night, the reason, and Save changes.
The Edit booking dialog, the Rate section: per night, the reason, and Save changes.
  1. Per night — type the nightly figure and say whether it is *+ GST* or *GST included*.
  2. Reason — from your rate-override list. It is what the rate-override report counts.
  3. Save changes. The box above the button shows what the stay was and what it becomes, with GST.

Why an in-house change touches the bill

A guest told at the counter "we will make it ₹4,000 a night" means every night, not "from tonight". A night the audit has already posted is corrected on the bill — the original line, its reversal and the new line all stay readable on one document — rather than the tariff being quietly rewritten underneath it. The guest ledger, the tax report and the printed bill go on agreeing with each other.

Where the new rate crosses the GST slab (₹7,500) the old line is credited in full and the new one debited in full, so each carries its own tax rate.

A second change is fine

It finds the first. What a night is billed at *now* is one question, and the next correction is the difference from that.

What it refuses

A room move is not a rate change

Moving a guest to another room without ticking re-price changes no money figure at all, so the OTA rule above does not fire — a Go-MMT guest can be moved out of a faulty room by the desk. Tick re-price and the rules in the table apply.

One night at a time (since 25 September)

Every night now carries its own rate. The card's nights line is split into periods, each clickable, so one night can be priced differently from the rest. What refuses:

More in Bookings and the calendar

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Blocking a room from the chartRight-click a room, say why, from which night to which, and who is blocking it. The channel is told; the chart draws it; a booking into it is refused. Making a bookingNew booking, or click an empty square on the chart. What each field is for. A booking the desk may hold and a manager confirmsAn OTA booking, or one billed to a company or an agent, is held by the desk for 30 minutes — or confirmed there and then with a manager's own login. Bookings that have no room yetEvery live booking with no room number, from any source, is drawn on the chart and listed beside it — and dragged onto a room. Taking a group at your own deskA party needing rooms of more than one kind — a wedding, an offsite, a tour — is taken from the calendar as ONE group: a line per room type, one contact, one code over all of it. Who is paying for a bookingOn a booking typed by hand, the payer — guest, company, travel agent or OTA — can be corrected. The bill moves with it. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Putting a stay in another guest's nameOnly an administrator. Any status, before or after check-out. The booking and its bills carry the new guest; the invoice number, the charges and the tax do not move. A room with more people than it sleepsMoving a party of four into a room that sleeps three is allowed: the picker warns, asks once, does it, and records who said yes. Day use: a room sold for the day, not the nightA guest who arrives in the morning and leaves in the evening and never sleeps in the room. It reserves nothing, holds no room until the desk hands over a key, and the same room can serve two day guests and still take its overnight guest. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.