When the system refuses

That link is not live

One sentence for three cases: unknown, already used, and lapsed.

Both the guest payment link and the administrator invitation link answer with the same sentence, on purpose. Distinguishing "wrong" from "used" from "expired" would tell somebody guessing at links which guesses are getting warm.

So the three cases are:

Unknown — the link was mistyped or truncated. Links break when they wrap in a chat message; send it again as one piece.
Already used — an invitation works exactly once. If the password was set, sign in; if somebody else opened it, tell us.
Lapsed — invitations last seven days and holds last as long as the hotel set.

The fix in all three cases is the same: issue a new one. Nobody, including us, can read an old link back — they are stored hashed — so there is nothing to re-send.

More in When the system refuses

It refused. Start here.How to read a refusal, and the three kinds this system gives. That room is already occupied for those datesSomebody else is in it for at least one night of the range. There is no override. The room is vacant-dirtyHousekeeping has not released it. A manager may override, and housekeeping is told. The folio carries an outstanding balanceCheck-out refused because money is owed. Three legitimate answers, all recorded. Cannot amend: minimum stay, maximum stay, closed, stop sellThe dates you asked for hit a restriction on the rate plan. A manager may override. Cannot move, and the administrator overrideRoom moves refuse for four reasons. Two can be overridden and two cannot. The rate comes from somewhere you cannot type overA contract or a channel set this price. That is the system protecting an agreement. A reason is requiredCancellations, voids, comps, overrides and moves all need one, and it comes from a list. Day end will not close the dayEither the day has not happened yet, or a shift is still open. That module is not part of this subscriptionThe hotel group does not hold that module. Only Asar can switch one on. Wrong hotel ID, username or passwordOne sentence for all three, and the one people actually get wrong is the hotel ID. The Aadhaar or PAN is not validA format check at the desk, not a lookup against any government service. It needs a company or an agent firstA booking billed to somebody else needs that somebody on file. The dish, category or outlet will not saveEvery one of these is a field the form needs and does not have.