Bookings and the calendar

Reading the calendar

Rooms down the side, dates across the top, and four things worth knowing about the colours.

The calendar is one hotel and one month: rooms down the left, dates across the top, a bar for every booking.

Click a bar to open the booking. Click an empty square to start a booking in that room on that date.
Drag a bar to another room to move the guest. It asks for a reason, and refuses if the new room is not free or not clean — see Moving a guest to another room.
The arrows beside the month move a month at a time. The property dropdown in the header changes hotel.

Three panels sit above the chart and are worth reading every morning:

Takings today — what has actually been collected on the operating date.
Arrivals at risk — today's arrivals with nothing guaranteeing them: no advance, no card, no confirmed hold. These are the ones that do not turn up.
Money owed / Open balances — folios carrying a balance, with the ones that need a person marked. The count is the red dot on the Menu button.

The chart shows what is booked. What is *sellable* is a different question — a room can be free and still unsellable because the rate sheet does not reach that far. See Rates run out.

More in Bookings and the calendar

Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.