Signing in: how to log in

To sign in (log in) you need three things: your hotel code, your username and your password. Your administrator gives you all three.

Everybody has their own sign-in. Never use somebody else's: every booking, every charge and every discount is recorded against the person signed in, so sharing a login puts your name on somebody else's work.

Where: open pms.theorionhotels.com/app/ in any browser — a computer at the desk, a tablet or a phone all work. The restaurant signs in at pos.theorionhotels.com, reservations at crs.theorionhotels.com and sales at crm.theorionhotels.com; it is the same sign-in, with the same three things, on every one of them.

Do this

1. Hotel code — the short code of your hotel, in letters, for example ASARSJ. It is the same for everybody at your hotel and it is not your room number. An administrator of a group types the group's code instead.
2. Username — your own, short and in capitals: FOM1, HK2, CHEF1. It is not your email address.
3. Password — yours alone. The eye at the end of the box shows what you typed, if you want to check it.
4. Press Sign in.

The screen remembers the hotel code on that machine, so from the second time you only type the username and the password. The password is never remembered.

Where you land

• Front office, managers, housekeeping, accounts — Today: arrivals, departures, who is in house and what needs doing.
• Reservations and sales — the reservation system.
• The kitchen and the restaurant — the restaurant screen.

Everything else is under Menu at the top right. A signed-in session lasts twelve hours; after that you are asked to sign in again, and nothing you saved is lost.

Your first time

Your administrator makes your login and tells you the hotel code, your username and a temporary password. Sign in with those. The first time you sign in you are asked to choose your own password in its place. After that, change it whenever you like from Menu → Change my password.

If it will not let you in

• "Wrong hotel code, username or password" — one of the three is wrong, and it will not say which, on purpose. Check the hotel code first, then the username (it is not your email).
• "Locked until … after too many attempts" — five wrong tries in a row lock the login for 15 minutes. Wait, or ask an administrator to set a new password, which unlocks it at once. Do not guess a sixth time.
• "This account is suspended" / "closed" — the hotel's subscription, not you. Tell your manager.
• Forgotten password — your administrator sets a new temporary one from Team & access, and you choose your own at the next sign-in. Nobody, including Asar, can tell you the old one.
• You work for Asar, not a hotel — use Signing in to the platform instead? under the button; there is no hotel code to type.

Signing out

Menu (top right) → Sign out, at the bottom right of the menu. Do it when you leave the desk: the next person's work should be theirs.