Bookings and the calendar

Cancelling, and no-shows

Both need a reason from the list, and both leave the record standing.

Cancel booking on the booking card. It asks for a reason from your hotel's cancellation list — not free text, because "why did we lose forty bookings last month" is only answerable if the same reason was picked twice.

A cancellation does not delete anything. The booking stays, marked cancelled, and it stays in the reports.
If money was taken, it does not vanish with the booking. Deal with the folio: refund it, or keep it as a retention charge where the policy allows, with a reason.
A no-show is not a cancellation. It is recorded as a no-show against the arrival date, with its own reason list, and it is what the no-show report counts. Marking a no-show as a cancellation quietly flatters the arrivals figures.

If a cancellation was a mistake, there is a recover path for a booking cancelled in error. It is not an undo — it re-creates the stay if the room is still free — so it is faster to ask before cancelling than after.

More in Bookings and the calendar

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.