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Setting a hotel up

Closing a date, minimum stay and stop sell

The five rules that decide whether a night may be sold, how to set them, and how to lift one.

Five rules decide whether a stay may be sold. The booking engine and the desk have enforced all of them for a long time; Operations → Restrictions is where a hotel sets them.

Setting them

Pick the room type, the nights, and the rule. Then:

Reading the grid

The grid is sparse: a night with nothing set has no row. A blank cell means *no rule*, and it is deliberately different from a rule that is switched off.

Lifting one

Set the same nights again with a zero, or untick the box. There is no separate "delete" — a restriction that is not set is simply not there.

What it does to bookings already taken

Nothing. A restriction decides what may be sold from now on. A guest who booked before you closed the date keeps their booking, and the desk can still check them in.

When it refuses

Who can do this

A manager or above — the same permission as the tariff. A receptionist can see the rules and cannot change them, which is why "minimum stay is 2 nights" at the desk needs a manager to override.

More in Setting a hotel up

Opening a hotel: the whole thing in orderSix phases from the GST certificate to the first night audit, and what each one needs. Getting the hotel group signed upWhat Asar does, what the hotel does, and why nobody here chooses your password. After the wizard: making the hotel actually readyThe wizard makes a hotel that exists. This is what makes it one that can trade. Setting the restaurant up, in the order it has to be doneGST groups and stations before dishes, dishes before tables. Backwards means rebuilding the menu. The first real dayOne booking end to end before you rely on it, then the three daily habits. The month after openingFour things to read on a schedule, and the one that changes on its own. Adding a hotel: the five stepsOne wizard, five steps, and the hotel exists. Everything after it is adjustable. Room types and real room numbersThe type sets the price. The numbers are the rooms a guest is actually given. Room categories and room numbersAdding a category, putting rooms in it, moving a room, and taking one out of the inventory. Rates, plans and the cancellation policyA rate per type and date, and the rules that go with selling it. Adding and changing rate plansCreating a plan, what the meal codes mean, pricing one plan off another, and what stops you retiring one. Rates run out — the check that is not about configurationA hotel that was ready in August stops being sellable in February. Load rates further ahead. Seasons — a date range that prices differentlySetting a peak or a lean period once instead of typing a hundred nights. Going live: the readiness checksEleven or so checks per hotel, and what each one means it cannot do yet. The onboarding boardEvery hotel in the group at once, and what each is still missing. Lists and reasonsEighteen short lists your staff pick from, and why free text was worse.