Your password
Change it yourself any time: Menu → Change my password. A password somebody else chose is asked for again the first time you sign in.
Menu (top right) → Change my password, at the foot of the menu beside Sign out.
- Current password — the one you signed in with.
- New password — at least 8 characters, and not the same as the old one.
- New password again — the same, to catch a typing slip.
- Change my password.
You stay signed in on the screen you changed it on. Every other device signed in as you — another computer, a phone — is signed out.
The first time you sign in
A password your administrator chose for you — when they made your login, or reset it — is temporary. The first time you sign in with it you are taken straight to Choose your own password instead of your usual first screen. Choose one and carry on.
If you have forgotten it
Ask your administrator. They set a new temporary one from Team & access, and you choose your own the next time you sign in. There is no "forgot password" email yet. Nobody — not your administrator, not Asar — can read your old password back; it is stored as a bcrypt hash.
- Five wrong tries lock the login for fifteen minutes. A new password from the administrator unlocks it at once.
- A new hotel group's first administrator is sent a single-use link instead of a password. It works once and lapses after seven days.
If you leave, your login is disabled, not handed on. Your name stays on everything you did — which is the point of a login.