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Running a group

Before a hotel takes its first booking

The onboarding board lists what each hotel still needs. Work down it, then open the hotel.

A hotel is created staged. Before you open it, the onboarding board shows what is still missing, hotel by hotel. Work down it:

  1. Rates — a real tariff on every room type, not a placeholder.
  2. GSTIN — without it the invoices are not GST compliant.
  3. Staff — at least one person scoped to that hotel, or nobody can open it.
  4. The hotel's own email and phone — they print on documents, and guest replies come back to that address.
  5. Amenities, if you show them to guests.
  6. Cancellation policy — check the default matches what you actually charge.

Then open the hotel. From that moment it appears in availability, takes bookings, and its day must be closed by the night audit every day.

Open one hotel first and run it for a fortnight before opening the rest. Everything awkward about a rollout surfaces in that fortnight and nowhere else.

More in Running a group

Running a group of hotelsOne login, one guest history, one set of reports — and each person scoped to the hotels they work at. Adding a hotel to the groupSetup → Add a hotel. One form builds a complete, sellable property. Every booking in the groupOne list across all your hotels, and why it shows different things to different people. Opening several hotels at onceFor a portfolio, send the room list as a spreadsheet rather than running the form twenty times. Who works at which hotelTick the hotels a person works at. They see no others, anywhere in the product. Seeing across all your hotelsReports are per hotel today. Group-wide dashboards and central rate changes are not built yet.