Bookings and the calendar

Holding a room, and the guest pay link

A time-boxed hold with a link the guest can pay on. It releases itself if they do not.

A hold is a room kept for somebody who has not paid yet, with an expiry. Hold room on the booking card, or Hold this room from an empty square.

How it goes:

Choose how long — the durations offered are your hotel's. The hold expires at that moment, not "some time later".
The system produces a link for the guest. Send it: the message dialog will open WhatsApp with the text ready, or you can copy it. There is no mail sender in the product, so nothing is sent automatically — a person sends it.
The guest opens the link and sees the room, the dates, the amount and the deadline. They pay, or they do not.
If the deadline passes, a sweeper releases the room automatically. Nobody has to remember.

Worth knowing:

The link is the credential. Anyone holding it can see that one booking — nothing else about the hotel — so treat it as you would a booking reference.
"That link is not live" covers three cases with one sentence: unknown, already used, and lapsed. It says the same thing for all three on purpose. Issue a fresh hold.
You can release a hold by hand before it expires, and confirm one at the desk if the guest pays you directly.

More in Bookings and the calendar

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. UpgradesMove a guest up a grade, priced or complimentary, with the reason recorded. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.