Bookings and the calendar

Upgrades

Move a guest up a grade, priced or complimentary, with the reason recorded.

The Upgrades tab on the Operations screen offers today's candidates: bookings that could move up a grade, with what is free above them.

An upgrade may be charged or complimentary. A complimentary one asks for a reason from the comp list, which is what makes "we gave away eleven suites last month" a question with an answer.
It refuses with "no room to upgrade into" when nothing is free above the booked type, and with "below the booked room type on the ladder" if you pick a room that is a downgrade.
The ladder is your room types in order. If it is wrong, it is set in the hotel's room types, not here.

An upgrade at check-in is often better business than an empty suite, and this tab exists so it is a decision somebody makes on purpose rather than a favour that never gets counted.

More in Bookings and the calendar

Reading the calendarRooms down the side, dates across the top, and four things worth knowing about the colours. Making a bookingNew booking, or click an empty square on the chart. What each field is for. Where the price comes fromThe rate plan sets the price. Who may change it is a separate question with a deliberate answer. Changing a bookingDates, room, guest and rate can all be amended. Some changes are refused, and some can be overridden. Cancelling, and no-showsBoth need a reason from the list, and both leave the record standing. Holding a room, and the guest pay linkA time-boxed hold with a link the guest can pay on. It releases itself if they do not. Booking the same stay againBook again copies a stay for a returning guest, and tells you what the price would be now. Group bookingsMany rooms under one name, created together and cancellable together. Moving a guest to another roomDrag the bar on the chart, or use Move room. It asks for a reason and refuses for good ones. Messaging a guestTemplates render the message; a person sends it. Nothing goes out on its own.