When the system refuses

It refused. Start here.

How to read a refusal, and the three kinds this system gives.

Every refusal in this system is a sentence written for the person reading it, not a code. That is deliberate, and it means the sentence is the fastest route to the answer: copy it into the help search.

There are three kinds, and telling them apart saves the call:

The form is wrong. Something is missing or impossible — no reason picked, no price on a dish, a departure before an arrival. Fix it on the screen you are on.
The world is in the way. The room is occupied, the folio has a balance, the rate comes from a contract. Nothing is broken; the system is refusing to record something untrue. Some of these offer an override to whoever has the authority, and the sentence says so.
You are not allowed. A role or a module you do not have. That is a conversation with your administrator, or with us.

If a refusal is not explained anywhere here, search for it and press Enter. Searches that find nothing are recorded, and that list is what the next pages get written from.

More in When the system refuses

That room is already occupied for those datesSomebody else is in it for at least one night of the range. There is no override. The room is vacant-dirtyHousekeeping has not released it. A manager may override, and housekeeping is told. The folio carries an outstanding balanceCheck-out refused because money is owed. Three legitimate answers, all recorded. Cannot amend: minimum stay, maximum stay, closed, stop sellThe dates you asked for hit a restriction on the rate plan. A manager may override. Cannot move, and the administrator overrideRoom moves refuse for four reasons. Two can be overridden and two cannot. The rate comes from somewhere you cannot type overA contract or a channel set this price. That is the system protecting an agreement. A reason is requiredCancellations, voids, comps, overrides and moves all need one, and it comes from a list. Day end will not close the dayEither the day has not happened yet, or a shift is still open. That module is not part of this subscriptionThe hotel group does not hold that module. Only Asar can switch one on. That link is not liveOne sentence for three cases: unknown, already used, and lapsed. Wrong hotel ID, username or passwordOne sentence for all three, and the one people actually get wrong is the hotel ID. The Aadhaar or PAN is not validA format check at the desk, not a lookup against any government service. It needs a company or an agent firstA booking billed to somebody else needs that somebody on file. The dish, category or outlet will not saveEvery one of these is a field the form needs and does not have.