Running a group

Every booking in the group

One list across all your hotels, and why it shows different things to different people.

Reservations on the menu lists bookings across every hotel you can see, in one place, instead of opening each hotel in turn.

Reservations: every hotel, the search, and every booking.
Reservations: every hotel, the search, and every booking.
Availability: dates and guests, and what each hotel can sell.
Availability: dates and guests, and what each hotel can sell.

Do this

On Reservations:

  1. The tabs — Availability, Reservations, the group board, pace and performance.
  2. The hotels — a card each: arrivals today, in house, and what is owed. A hotel whose day has stopped says so in red.
  3. Search — guest, reference, room, phone, company, agent or hotel.
  4. Status — confirmed, in house, departed, cancelled, no-show.
  5. The list, across every hotel you can see. Press a row to open the booking at its hotel.
  6. Export CSV.

On Availability:

  1. Arrival and departure.
  2. Adults and children.
  3. Search the group.
  4. Every hotel comes back, including the ones that cannot take it, with why. Press See the rooms to book.

What you can do here

Why your list may be shorter than someone else's

This screen shows the hotels your login is allowed to see, not the whole group. A group administrator sees everything; a manager ticked for one hotel sees that hotel. It is the same screen and the same list — the system decides the scope, not the page.

If a hotel you expect is missing, it has not been ticked for your login. Ask the group administrator under Team and access.

What came in since you last looked

The list is sorted by when the booking was taken, latest first — not by arrival. Nine channel bookings that arrived overnight are the first nine rows, wherever their stays fall. The date boxes still cut by stay; the search box still matches reference, guest, phone, room, company, agent and hotel.

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