Setting a hotel up

Rates, plans and the cancellation policy

A rate per type and date, and the rules that go with selling it.

A rate plan is a way of selling a room — room only, with breakfast, a corporate plan — and it carries a price per room type per date. The wizard loads a starting rate for every type across a horizon; seasons and adjustments come after.

Restrictions live on the plan: minimum stay, maximum stay, closed dates, stop sell. They are what refuse an amendment with "minimum stay is 2 nights", and a manager may override at the desk.
The cancellation policy decides what may be retained when a booking is cancelled. Setting it here is what lets the desk retain money with a reason instead of arguing.
A contracted rate for a company or agent overrides all of this for their bookings, and cannot be typed over at the desk.

The one thing to diary: a rate sheet has an end. See Rates run out.

More in Setting a hotel up

Opening a hotel: the whole thing in orderSix phases from the GST certificate to the first night audit, and what each one needs. Getting the hotel group signed upWhat Asar does, what the hotel does, and why nobody here chooses your password. After the wizard: making the hotel actually readyThe wizard makes a hotel that exists. This is what makes it one that can trade. Setting the restaurant up, in the order it has to be doneGST groups and stations before dishes, dishes before tables. Backwards means rebuilding the menu. The first real dayOne booking end to end before you rely on it, then the three daily habits. The month after openingFour things to read on a schedule, and the one that changes on its own. Adding a hotel: the five stepsOne wizard, five steps, and the hotel exists. Everything after it is adjustable. Room types and real room numbersThe type sets the price. The numbers are the rooms a guest is actually given. Rates run out — the check that is not about configurationA hotel that was ready in August stops being sellable in February. Load rates further ahead. Going live: the readiness checksEleven or so checks per hotel, and what each one means it cannot do yet. The onboarding boardEvery hotel in the group at once, and what each is still missing. Lists and reasonsEighteen short lists your staff pick from, and why free text was worse.