Setting a hotel up

The first real day

One booking end to end before you rely on it, then the three daily habits.

Do this once with a real booking before the hotel relies on the system. Twenty minutes here finds whatever the setup got wrong, while it is still cheap.

Take a booking. Check the rate that appears — if it prices, the rate sheet is right. Fill in the business source; it is the field everybody skips and the only reason the source reports can answer anything.
Check the guest in. Assign a room, capture identity.
Post a charge, take a payment, check out, and print the tax invoice. Read the invoice properly: the GSTIN, the place of supply, the tax split. This is where a wrong state code shows itself, and it is far cheaper to find here than in a filing.
Run the night audit. Then every single day.
If there is a restaurant: close the cashier shift, then run day end. In that order — day end refuses while a shift is open.

The three daily habits to hand over

Night audit, every night. Nothing else matters as much.
Money owed to zero, or explained. The red dot on the Menu counts the folios that need a person.
Arrivals at risk, read each morning. Today's arrivals with nothing guaranteeing them are the ones that do not turn up.

More in Setting a hotel up

Opening a hotel: the whole thing in orderSix phases from the GST certificate to the first night audit, and what each one needs. Getting the hotel group signed upWhat Asar does, what the hotel does, and why nobody here chooses your password. After the wizard: making the hotel actually readyThe wizard makes a hotel that exists. This is what makes it one that can trade. Setting the restaurant up, in the order it has to be doneGST groups and stations before dishes, dishes before tables. Backwards means rebuilding the menu. The month after openingFour things to read on a schedule, and the one that changes on its own. Adding a hotel: the five stepsOne wizard, five steps, and the hotel exists. Everything after it is adjustable. Room types and real room numbersThe type sets the price. The numbers are the rooms a guest is actually given. Rates, plans and the cancellation policyA rate per type and date, and the rules that go with selling it. Rates run out — the check that is not about configurationA hotel that was ready in August stops being sellable in February. Load rates further ahead. Going live: the readiness checksEleven or so checks per hotel, and what each one means it cannot do yet. The onboarding boardEvery hotel in the group at once, and what each is still missing. Lists and reasonsEighteen short lists your staff pick from, and why free text was worse.